Contact Information:
Email: admin@outsidesquare.net
1. Return Eligibility & Timeframe
- Returns accepted within 30 days from the delivery date
- Items must be in original, unused condition with all tags attached
- Original receipt or proof of purchase required for all returns
- Items purchased as gifts can be returned with gift receipt for store credit
2. Condition Requirements
- All items must be:
- Unworn, unwashed, and unaltered
- Free from perfume, deodorant, or makeup marks
- In original packaging with all tags and accessories
- Free from pet hair, smoke, or other odors
- Without signs of wear, damage, or use
3. Non-Returnable Items
- Clearance or items marked “Final Sale”
- Intimate apparel and swimwear
- Face masks and personal care items
- Custom or personalized items
- Items damaged due to customer misuse
- Products missing original packaging or tags
- Items showing signs of wear or washing
4. Refund Process
- Initiation:
- Email admin@outsidesquare.net
- Include order number and detailed return reason
- Attach photos if relevant (for damaged/defective items)
- Wait for return authorization
- Shipping:
- Package items securely in original or similar packaging
- Include return authorization form
- Use tracked shipping method
- Keep proof of shipping until refund is processed
- Processing:
- Items inspected upon receipt
- Refund issued within 5-7 business days after inspection
- Confirmation email sent once refund is processed
5. Refund Methods
- Original payment method for regular returns
- Store credit available upon request
- Gift returns receive store credit
- Processing time: 5-7 business days
- Bank processing may take additional 2-5 business days
6. Shipping Costs
- Standard return shipping costs are customer responsibility
- Original shipping charges are non-refundable
- Free return shipping for:
- Defective items
- Incorrect items shipped
- Damaged items received
7. Exchange Policy
- Size/color exchanges available within return period
- Subject to current stock availability
- One exchange per order
- Contact admin@outsidesquare.net for exchange process
- Additional shipping fees may apply
8. Damaged or Defective Items
- Report within 48 hours of receipt
- Include detailed description and photos
- Full refund or replacement offered
- We cover return shipping costs
- Expedited processing for these cases
9. International Returns
- Accept returns from all shipped countries
- Customer responsible for:
- Return shipping costs
- Customs duties and taxes
- Proper customs documentation
10. Special Circumstances
- Holiday extended returns available
- Case-by-case evaluation for exceptional situations
- Store credit may be offered in lieu of refund
- Management reserves final decision rights
11. Warranty Information
- Manufacturer warranties handled separately
- Contact us for warranty claim assistance
- Specific warranty terms vary by product
12. Customer Satisfaction Guarantee We stand behind our products and want you to be completely satisfied with your purchase. If you’re not satisfied for any reason, please contact us at admin@outsidesquare.net, and we’ll work to resolve any issues.
13. Policy Changes We reserve the right to modify this policy at any time. Changes will be posted on our website and will apply to purchases made after the posting date.
For any questions or concerns about our return policy, please contact: admin@outsidesquare.net
Note: This policy is designed to protect both our customers and our business while ensuring fair and efficient processing of returns. We reserve the right to deny refunds that don’t meet these requirements.